HELP & FAQ
How can we help?
Find a quick answer, follow the steps, and get back to your people.
Search could not be updated. Your current results are still here.
Open the search pageAll topics
All help articles
- Account & sign-in
Delete your profile and account
Use the account-data page and resolve any ownership blockers first.
Read answer - Privacy & safety
Block or unblock another account
Use the connection menu on that person’s profile.
Read answer - Games
Choose a game from the Games Hub
Open Games and pick the game you want to play.
Read answer - Photos & albums
Choose whether photo changes post to your feed
Use the Post to my feed checkbox before saving.
Read answer - Posts & feed
Choose who can see a post
Check the audience before publishing or editing.
Read answer - Family Center
Complete the Family Center step on a teen account
Create a private pairing code and follow the confirmation steps.
Read answer - Messages
Delete or restore a message
Use the action below the message in its conversation.
Read answer - Account & sign-in
Enable notifications on a phone or browser
Choose account preferences and enable the current device separately.
Read answer - Account & sign-in
Find Account & security
Open the settings for sign-in, notifications, devices, and your data.
Read answer - Groups
Find and join a group
Open Groups and choose a community you want to join.
Read answer - Family Center
Link your account as a parent or guardian
Use your own account and the teen’s private pairing code.
Read answer - Getting started
My invitation code is not working
Check the email address, code, and registration method.
Read answer - Friends & relationships
Understand the green and gray activity dots
Hover over a friend’s dot to see their last activity.
Read answer - Your profile
Change your profile colors and background
Use a theme preset or choose your own profile palette.
Read answer - Privacy & safety
Report a post or other content
Use the report action attached to the content you want reviewed.
Read answer - Posts & feed
Save a draft and publish it later
Use Drafts in Posts & saved or Draft albums in My photos.
Read answer - Games
Invite friends to an online game
Create an online room in Pocket Putt or Pocket Bowl.
Read answer - Friends & relationships
Accept, decline, or check friend requests
Manage incoming requests from the Friends area.
Read answer
Still need a hand?
Try the troubleshooting steps or prepare the details an administrator will need.